UPDATE: Android 14 & Dog-E Bluetooth Connectivity

If you have a device running Android 14, you will not be able to connect to Dog-E right out of the box. A firmware update is required on the product to make Dog-E compatible with Android 14 devices. In order to update Dog-E, you will need temporary access to a compatible device - an iPhone or iPad or an Android device running an earlier Android operating system (Android 9-13). 

When you attempt to connect to Dog-E using an Android 14 device, you will see this screen prompting you to update Dog-E’s firmware. 

How to Update Dog-E’s Firmware

STEP 1

Open the Dog-E app and connect to Dog-E with a compatible device, either an iOS device (iPhone or iPad) OR an Android device running Android 13 or lower (Dog-E has been tested successfully with Android 9 through Android 13). You only need temporary access to this device to make this one-time update. 

STEP 2

Navigate to Settings in the Dog-E App. Open the sidebar menu, then click on the purple gear icon at the bottom to get to the Settings screen.

STEP 3  

Select “Firmware Update” from the settings page.

STEP 4

The below screen will pop up. Press the GREEN button to update firmware on Dog-E. 

PLEASE NOTE: Only update Dog-E’s firmware if you plan to use an Android 14 device to connect to Dog-E. The firmware does not need to be updated if this does not apply to you. 

STEP 5

Keep Dog-E powered on and keep the app open on your device while the firmware updates. You will see the below screen with a progress bar tracking the progress of the update. You Dog-E will continue to make idle sounds and wag its tail while the update happens.

STEP 6 

If the update is successful, you will see the below screen that says “Update Sucessful.” Dog-E is now ready to connect to Android 14 devices.  

If you see the below screen, the update has failed. Make sure Dog-E is powered on and try again. 

Watch This Video to See How to Update Dog-E: