If you have a device running Android 14, you will not be able to connect to Dog-E right out of the box. A firmware update is required on the product to make Dog-E compatible with Android 14 devices. In order to update Dog-E, you will need temporary access to a compatible device - an iPhone or iPad or an Android device running an earlier Android operating system (Android 9-13).
When you attempt to connect to Dog-E using an Android 14 device, you will see this screen prompting you to update Dog-E’s firmware.
How to Update Dog-E’s Firmware
Open the Dog-E app and connect to Dog-E with a compatible device, either an iOS device (iPhone or iPad) OR an Android device running Android 13 or lower (Dog-E has been tested successfully with Android 9 through Android 13). You only need temporary access to this device to make this one-time update.
Navigate to Settings in the Dog-E App. Open the sidebar menu, then click on the purple gear icon at the bottom to get to the Settings screen.
Select “Firmware Update” from the settings page.
The below screen will pop up. Press the GREEN button to update firmware on Dog-E.
PLEASE NOTE: Only update Dog-E’s firmware if you plan to use an Android 14 device to connect to Dog-E. The firmware does not need to be updated if this does not apply to you.
Keep Dog-E powered on and keep the app open on your device while the firmware updates. You will see the below screen with a progress bar tracking the progress of the update. You Dog-E will continue to make idle sounds and wag its tail while the update happens.
If the update is successful, you will see the below screen that says “Update Sucessful.” Dog-E is now ready to connect to Android 14 devices.
If you see the below screen, the update has failed. Make sure Dog-E is powered on and try again.
Watch This Video to See How to Update Dog-E: