What if Dog-E isn’t functioning like it should?

How do I get started playing with my Dog-E? 

Download the Instruction Manual to learn to play with your Dog-E. 

Or watch our How-To Play Videos. 

How do I make it stop? 

To exit a mode, grab Dog-E by touching both sides, then lift up. There are 3 lines on each side of Dog-E to show where to touch.

If Dog-E seems to be stuck in a mode or acting strangely, turn it off using the ON/OFF switch on the underside of Dog-E, then turn Dog-E back on again. 

What if the sensors aren’t working? 

Make sure you’re touching Dog-E’s sensors in the right spot. The head sensor is located in the center top front of Dog-E’s head. Dog-E’s side sensors are marked with 3 lines on each side. 

If Dog-E is barking, wagging its tail or doing something else, wait for Dog-E to finish before touching the sensors. Dog-E's sensors will not respond while it is in the middle of a reaction. 

When I attach Dog-E’s bone, it doesn’t run forward. What should I do? 

If the Dog-E’s bone magnetically connects to Dog-E, but doesn’t appear to trigger the reaction where Dog-E runs forward, remove the bone and try again. Sometimes, attaching the bone presses Dog-E’s nose button, so Dog-E “eats” the bone, rather than running. Remove Dog-E’s bone and attach again. 

When you first attach Dog-E's bone, Dog-E will run forward a few steps and then pause. Pet Dog-E's head while the bone is still attached to make it run continuously.

How do I factory reset my Dog-E? 

PLEASE NOTE: A factory reset will erase all profile data and personal settings from your Dog-E. It will be like it is new out of package for the first time. 

If you'd like to completely reset your Dog-E, erasing all existing profiles and starting fresh, there are a few simple steps you can take. Read through all steps before starting, because a reset requires a quick response. A reset is easiest when you have two sets of hands, because of the quick response. 

1. Power Dog-E off using the switch on its belly. 
2. Hold down the left ear and the nose button.
3. While continuing to hold down the left ear and the nose button, power on your Dog-E using the switch on its belly.
   • This is where two sets of hands can help, one person can hold down the ear and the nose, while the other flips the power switch. If you are on your own, hold down the ear and nose with one hand and use the other for the power switch. 
4. IMMEDIATELY after powering Dog-E on (within 0.5 seconds) release the ear and the nose buttons.
5. Then, press the nose button twice quickly (within 2 seconds of powering Dog-E on). 
6. You will hear a RESET NOISE and lights will flash. Then, Dog-E will return to all white, ready to mint for the first time.